Shipping policy

At HomeNest, we strive to deliver your orders safely, efficiently, and on time. Please review our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, festivals, or promotional sales, order processing may take slightly longer than usual.

Once your order is processed, you will receive a shipping confirmation email or SMS containing your tracking details.

2. Shipping Time

We currently ship across India.

Estimated Delivery Time:

  • Metro Cities: 3–5 Business Days
  • Tier 2 & Tier 3 Cities: 4–7 Business Days
  • Remote & Rural Areas: 5–9 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on eligible orders as displayed during checkout.
  • Shipping charges (if applicable) will be calculated and shown before payment.

Any applicable shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • Tracking Number
  • Courier Partner Details
  • Tracking Link

Customers can monitor their shipment using the tracking information provided.

5. Delivery Attempts

Our courier partners will usually make 2–3 delivery attempts.

If the delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect phone number
  • Refusal to accept the order

the package may be returned to us. Additional shipping charges may apply for re-shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

  • Full Name
  • Mobile Number
  • House/Flat Number
  • Street
  • Landmark
  • City
  • State
  • PIN Code

HomeNest is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Damaged or Tampered Packages

If your package appears:

  • Opened
  • Damaged
  • Tampered
  • Crushed

Please:

  1. Record a clear video before opening the package.
  2. Capture photos of the package and shipping label.
  3. Contact our support team within 24 hours of delivery.

Failure to report transit damage within the specified timeframe may affect claim eligibility.

8. Delayed Deliveries

While we work with trusted logistics partners, occasional delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • High order volumes
  • Courier operational issues

HomeNest will make every effort to keep you informed and assist in tracking your shipment.

9. Lost Shipments

If your package is confirmed lost by our courier partner:

  • We will investigate the shipment.
  • Upon confirmation, we will provide either a replacement (subject to stock availability) or a full refund.

Investigation timelines may vary depending on the courier partner.

10. Cash on Delivery (COD)

If Cash on Delivery (COD) is available:

  • Please ensure the exact payment amount is ready at the time of delivery.
  • Orders may be verified before dispatch.
  • Repeated refusal of COD orders may result in restrictions on future COD purchases.

    Shipping Commitment

    At HomeNest, every order is packed with care and handled by trusted logistics partners to ensure it reaches you safely. While delivery timelines may occasionally vary due to external factors, our team remains committed to providing a reliable, transparent, and hassle-free shipping experience from dispatch to doorstep.