Refund policy

At HomeNest, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return request.

1. Return Eligibility

We offer a 5–7 day return window from the date your order is delivered.

To be eligible for a return, your item must:

  • Be returned within 5–7 days of delivery.
  • Be unused or only minimally used for inspection.
  • Be in its original condition with all accessories, manuals, and packaging.
  • Include the original invoice or order confirmation.

Returns requested after the eligible period may not be accepted.

2. Mandatory Unboxing Video

To ensure a smooth and fair resolution for both customers and our team, a clear and uninterrupted unboxing video is mandatory for claims related to:

  • Damaged products
  • Wrong product received
  • Missing items
  • Manufacturing defects

The video should:

  • Begin before opening the shipping package.
  • Clearly show the shipping label and package condition.
  • Capture the entire unboxing process without cuts or edits.
  • Clearly display the issue with the product.

Claims submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

3. Valid Reasons for Return

Returns will be accepted only under the following circumstances:

  • Product received is damaged during transit.
  • Wrong product delivered.
  • Product has a verified manufacturing defect.
  • Missing parts or accessories.
  • Product significantly differs from the description on our website.

4. Non-Returnable Items

Returns will not be accepted for:

  • Change of mind.
  • Incorrect product ordered by the customer.
  • Minor color or appearance variations due to photography or screen settings.
  • Products showing signs of misuse, improper handling, accidental damage, or unauthorized modifications.
  • Products returned without original packaging or accessories.
  • Return requests made after the return window.

5. Return Approval Process

Once your return request is submitted:

  1. Our support team will review your request along with the required proof.
  2. Additional photos or videos may be requested if necessary.
  3. If approved, return instructions will be shared with you.
  4. Do not ship the product back unless instructed by our support team.

HomeNest reserves the right to reject return requests that do not meet our policy requirements.

6. Refund Process

After we receive and inspect the returned product:

  • You will be notified regarding the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days.
  • The refund will be credited to your original payment method or processed through another mutually agreed method, depending on the payment mode used.

Please note that banks and payment providers may require additional processing time before the amount reflects in your account.

7. Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

  • Damaged items
  • Manufacturing defects
  • Incorrect products delivered

Replacement availability is subject to stock.

8. Return Shipping

If the return is approved due to:

  • Wrong product shipped
  • Manufacturing defect
  • Transit damage

HomeNest will arrange the return pickup or bear the return shipping charges.

If the return is requested for any other approved reason, return shipping charges may be deducted from the refund amount or borne by the customer.

9. Order Cancellation

Orders can be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

HomeNest Customer Support

📧 Email: support@homenest.co

📞 Phone/WhatsApp:+91 7891480003

🕒 Customer Support Hours: Monday – Saturday | 12:00 AM – 7:00 PM (IST)

Important Notice

To protect both our customers and our business from fraudulent claims, HomeNest reserves the right to refuse returns or refunds where sufficient proof is not provided or where the claim does not comply with this policy. We appreciate your understanding and cooperation in helping us maintain a fair and transparent shopping experience for everyone.